Shared inbox

Every channel in one window.
Aliya replies first

WhatsApp, app chat and voice notes, calls — one queue. Aliya closes routine questions herself and hands over only what needs a decision, with the reason and a summary. The operator sees the member card alongside and sends a payment link right into the chat.

Members/Chats

Chats today210

Closed by Aliya76%

First reply9 s

Waiting for operator0

Pick a conversation

Note Reply to the member…

Features

Everything an operator needs — in one window

WhatsApp App Voice notes Photos and PDFs Calls

Chats AN YS DK MR

Channels merge into one queue

WhatsApp, app chat, voice notes, photos and PDFs, calls with a recording and summary. Members write wherever they like — the operator works in one window.

Aliya → operator

Staff action neededMember asks for a personComplaintNo informationAdmin decision

Hand-off with a reason

Aliya calls a person only when needed and says why right away. The reasons show what else to teach the assistant.

Waiting

AS Asel

NU Nurlan

ZH Zhanna

Assignment to operators

Take a chat, pass it to a colleague, add a teammate to the conversation. A timer shows how long the member has waited.

ANAigerim N. Unlimitedto 14.03Visits12 / moDebt0 ₸

Member card alongside

Memberships, debt, visits, device and full history — right of the chat. No hunting for the member in another window.

Debt payment12 900 ₸

Paid

Renewal19 900 ₸

Paid

Freeze7 days

Paid

Terminatione-signed

Paid

Discountstudent

Paid

Payments and requests in chat

A link to buy, renew, pay a debt or file a freeze, refund, termination or discount request — one action from the chat.

“Renewal” template Approved

Aigerim, your membership ends in 5 days. Renew in one step:

Renew

Sent1 240

Delivered1 198

Tapped button312

Templates and bulk campaigns

A template passes WhatsApp review, the campaign goes to a saved audience on schedule. Before launch — recipients and cost; after — deliveries and reads.

Guest code

4817

Entry open

Guest codes

A guest wants to see the club — the online admin sends a code via WhatsApp, and the turnstile lets them in once with it.

Morning functional · 18

DCoach DaniyarTomorrow at 7:00, bring bands

AAlinaI’m in

MMaratMe too, save a spot

Coach Daniyar

Video call · 04:12

Group chats and calls in the app

Group and class chats, club channels, direct messages by username, a video call with a trainer and a call to the online admin right from the app.

Any discount?AnswerAnswerHello?

Chat blocked

Spam blocking

A lock on the chat: the assistant stays silent, operators get no notifications, messages are kept. Available by permission.

No message left unanswered

One online admin for the whole chain

Payments and requests right in the chat

Conversations that sell

One queue for every channel

WhatsApp, app chat, voice notes, photos and calls in one list: Waiting, Mine, All, search by number, text and summary.

AI replies first

The AI assistant closes routine questions itself and hands the chat to a person with the reason and a short summary.

Member card alongside

Memberships, debts, visits, device and history to the right of the chat. No switching between windows.

Payments and requests in chat

Links to buy, pay a debt or file a refund, termination, freeze or discount request go to the member straight from the chat.

Template campaigns

Campaigns on approved WhatsApp templates to saved audiences: variables, link button, scheduling and a cost estimate.

Call from the chat

Call the member from the club number in one click. With the Telephony module the call is recorded and summarised.

Operator workspace

One online admin for the whole chain

Chats run by the assistant are visible but need no attention. When a person is needed, the chat moves to Waiting with a reason and summary. The operator takes it, replies, leaves a note for colleagues and hands it back to the assistant.

The assistant’s side of the chat: what it replied and which actions it took
A reason for every hand-off — you see what to teach the assistant
Permissions: who runs campaigns, blocks chats and issues links

01 Assignment Take a chat, pass it to a colleague, add a teammate

02 How long the member waits A wait timer on every chat

03 Internal notes Staff only, with @mentions

04 Saved replies Frequent answers in one click

05 Write first Start a chat with a member who never wrote

06 Files Photos and documents both ways

07 Notifications Sound and browser alerts for new messages

08 Back to the assistant The member gets a thank-you and a review link, at most once in 30 days

Campaigns

Template campaigns — no risk to your number

A template is prepared in the system and sent to WhatsApp for review; its status updates by itself. A campaign is built from a template, an audience and variables, and before launch you see the recipient count and the cost.

Header with an image, video or document, reply and link buttons
Variables from the card: first name, last name, membership, trainer
Send now or on schedule, cancel while sending
Spread over time so the reply wave doesn’t overload services
Delivery and read status for every message
One person prepares a campaign, another launches it

Template campaigns — no risk to your number

Templates in journeys

The right message goes out by itself, on an event

Journeys use the same approved templates: renewal reminders, debts and bank declines reach the member with no staff involved. The member’s reply lands in the same queue.

The link button opens a personal payment page
The recipient count is recalculated before launch
Sent messages appear in the chat — the operator sees what the member is replying to

01 Renewal reminder N days before the membership ends, with a renewal link

02 Subscription debt A link to pay with the saved card

03 Charge failed The bank’s decline reason and the retry date

04 Trainer trial Trainer name, date and club of the trial

05 Abandoned purchase What the member picked and a link to finish

06 Audiences Gender, age, segments, platform — with a recipient count

Autonomous club

How one inbox handles the flow of requests

02:14
Client
Sends a WhatsApp voice note: “Why won’t my payment go through?”
02:14
AI assistant
Transcribes the voice note, sees the expired card and sends a link to pay with another card.
10:00
System
A journey sends the renewal reminder template — the message shows up in the chat.
10:20
Client
Replies in the app and asks for a person.
10:20
System
Hands the chat to the online admin right away, with a short summary.
10:22
Online admin
Sees the member card next to the chat, calls in one click and sorts it out.
10:30
System
Returns the chat to the AI assistant; the member gets a thank-you and a review link.

How it works

We connect the club’s channels and bring every conversation into one window.

01
Channels
The club number is connected to WhatsApp Business; the app chat works from day one.
02
First reply
The AI assistant replies instantly and resolves routine questions itself.
03
A person
When a person is needed, the chat goes to the online admin with context.
04
Campaigns
Templates pass review; campaigns and journeys send them on their own.

Also included

Voice notes turned into text
The AI assistant reads members’ photos and PDFs
Several messages in a row merged into one
Search by number, text and chat summary
Filters by channel, status and staff member
Reply wait timer
Saved replies and emoji
Guest codes for a club tour
Spam blocking, by permission
Group chats and direct messages in the app
Media in templates: image, video, document
Templates in Russian and Kazakh

Questions about the module

Which channels land in the inbox?

WhatsApp and the club app chat — text, voice notes, photos and documents. You can call the member right from the chat, and with the Telephony module calls are saved with a recording and summary.

Can we keep the club’s current number?

Yes, if it isn’t tied to regular WhatsApp. We’ll help move it to the business platform.

Why are campaigns template-only?

That’s WhatsApp’s rule: the first message to a member can only use an approved template. Before launch a campaign shows the recipient count and a cost estimate.

How many operators do we need?

The AI assistant closes most questions, so one online admin is often enough for several clubs.

Does the operator see what the AI replied?

Yes. The whole conversation, including the AI assistant’s replies and journey messages, is visible in the chat and on the member card.

Every conversation —
in one window

Every channel in one window.
Aliya replies first

Everything an operator needs — in one window

Channels merge into one queue

Hand-off with a reason

Assignment to operators

Member card alongside

Payments and requests in chat

Templates and bulk campaigns

Guest codes

Group chats and calls in the app

Spam blocking

Conversations that sell

One queue for every channel

AI replies first

Member card alongside

Payments and requests in chat

Template campaigns

Call from the chat

One online admin for the whole chain

Template campaigns — no risk to your number

The right message goes out by itself, on an event

How one inbox handles the flow of requests

How it works

Channels

First reply

A person

Campaigns

Also included

Questions about the module

Works together with

See the system on your own club

Thank you, we have your request

Every conversation — in one window

Every channel in one window. Aliya replies first

Everything an operator needs — in one window

Channels merge into one queue

Hand-off with a reason

Assignment to operators

Member card alongside

Payments and requests in chat

Templates and bulk campaigns

Guest codes

Group chats and calls in the app

Spam blocking

Conversations that sell

One queue for every channel

AI replies first

Member card alongside

Payments and requests in chat

Template campaigns

Call from the chat

One online admin for the whole chain

Template campaigns — no risk to your number

The right message goes out by itself, on an event

How one inbox handles the flow of requests

How it works

Channels

First reply

A person

Campaigns

Also included

Questions about the module

Works together with

See the system on your own club

Thank you, we have your request

Every conversation —
in one window

Every channel in one window.
Aliya replies first