Members don’t need to come to the office. The AI assistant sends a link; the member fills in the request, previews the document and signs it from their phone. A specialist reviews it, the member tracks stages via the same link, and the membership changes by club rules.
Module Add to any plan
A document in motion
Pick a document and watch it travel from a chat link to the archive: fields fill in, the amount is calculated by club rules, the digital signature is added from a phone, and every next step happens on its own.
Full nameAigerim Sadykova
IIN950314401234
Membership“Unlimited year” · 130,000 ₸
Bank detailsKZ12 •••• •••• 4821
ReasonMoving to another city
Term excl. 14 freeze days365 days
Cost per day356 ₸
Used, 50 days− 17,800 ₸
Membership fee 30%− 39,000 ₸
Refund73,200 ₸
Details
I’d like to freeze my membership while I’m away on business
The AI assistant sends a link only when the member asks — or staff send it from the chat. Once it expires, a new one is issued.
A contract states the signer’s IIN or the company’s BIN in advance. The certificate is checked before the signature is registered: someone else’s or an expired key is rejected with a clear reason.
Freeze in plan0 days
AcceptedFor a valid reason the request is accepted on any plan: the member attaches a document and a specialist decides. Once approved, the membership is extended.
If a club has a closing date, the refund page shows two amounts: from today or from the closing date. The choice also sets the day the membership is blocked.
A manager approves the refund with one click and it moves to the “To pay” tab. The accountant pays from the signed PDF and marks it paid, with their name.
All contracts in one registry: draft, signed by the company, signed by both parties, e-document card ready.
Mother · ID No. 0473…
Consent signedA parent signs consent for a child’s classes online, with their ID details. The consent is linked to the child and visible in their profile.
Specialist: “Amount confirmed”
The member opens the link and sees the stage, the specialist’s comment and the signed files. Each new stage comes with an email.
The request opens inside the refund card, no download needed. The accountant pays while looking at the exact document the member signed.
The refund card shows the member’s latest visits. Entries after the request was signed are highlighted.
Staff cancel a request with a reason, the old link stops working and the member gets a new one. A paid refund can’t be cancelled.
Each club decides with a checkbox whether to keep the membership fee. The club’s closing date flows into the calculation automatically.
A club chooses where a notice appears: in the app, on the refund, freeze or concession page.
A member’s requests, contracts and consents are gathered in their profile. A shared registry lists signed documents for all members.
Refund calculation
The member signs a specific amount, so the maths has to add up on paper. One formula covers memberships and classes and doesn’t depend on staff.
Roles
A request passes through several people, and each has their own list. Rights to approve, pay and cancel are granted separately.
Member profile
Staff open a member and see all their requests, contracts and consents alongside their memberships. Signed files are kept in secure storage.
Autonomous club
Writes on WhatsApp: “I’m away on a business trip for a month, can I freeze my membership?”
Sends a link to a freeze request for a valid reason.
Enters the dates, attaches a letter from work and signs from the phone.
Passes the request to a specialist and sends the member a case number.
Applies the approved freeze — the membership is extended.
The member sees the new stage via the link and gets an email.
From a chat message to a decision — no paper, no calls.
The member asks in chat — the AI assistant or staff send a personal link.
The member fills in the form, attaches a document and previews the final text.
They sign from a phone or computer, and the request goes to a specialist.
The specialist reviews it, the member tracks the stages and the membership changes by the rules.
With their own digital signature: a key on a computer or via QR in a mobile signing app. Before signing they see exactly the document they’re signing.
Yes, for a valid reason — illness, injury, a long business trip. The request comes with a document and a specialist decides.
From the amount paid, for unused days excluding freezes, minus the membership fee if the club charges one. If a club is closing, the member can choose a calculation as of the closing date.
It’s blocked at signing, or after the closing date if the member chose to keep training until then. Subscriptions aren’t blocked: the contract ends and payments stop.
Staff upload the PDF, enter the trainer’s IIN and sign on behalf of the company. The trainer signs via a link, and the certificate is checked against that IIN before the signature is registered.
In 30 minutes we walk through the member journey from buying a membership to entering the club, and quote a price for your club.