There is no desk and no one at the entrance — just a help point by the turnstile. A member picks up the handset and an online admin answers: sees them on screen and the club on camera. One person runs several clubs at once, so you no longer staff a front desk in each.
Module Add to any plan
Network console
The online admin doesn’t sit in a club — they sit above the network. A handset call lights up the club’s tile, and a second later the console shows the member, their membership and what went wrong. Everything is solved from the chair: a payment link, a translated call, a voice in the gym.
Incoming call
Abay club · help point by the turnstileAuto-dial handset — the member dialed nothing
Screen by the handset
Unlimited · autopay
October unpaid15,000 ₸
Denied · Entry 1 · QROctober autopay failed
Passed · Entry 1 · Daniyar K.
Payment link sent via WhatsApp
Paid from the phone · 15,000 ₸
Solved in 1 min 40 s
South club · help point
你好，我想买一个月的会员卡。
Hi, I’d like to buy a one-month membership.
I’ll send you a payment link — you can go in right after paying.
好的，谢谢！
Great, thank you!
On the member’s screen
Live in the gym
Speak — you can be heard in 3 clubs
“Friends, please return the dumbbells to the rack after your set”
Shift log
Instead of a front desk
Handsets from every club and calls from the app merge into one queue. The first free admin answers — nobody waits for a specific person.
Between calls it plays club videos. Pick up — “connecting”. Answered — the admin’s video, or their photo and name if they have no camera.
A gate or door can be opened remotely, but not without a reason. A camera frame is attached to the record automatically.
Кілтім жоғалып қалды
I’ve lost my key
The member speaks their language, the admin speaks theirs. Voice goes through the handset, the translation appears as text on the console and on the member’s screen.
Ask to rack the dumbbells, remind about closing, guide a newcomer — through the speakers of one club or all at once. A chime plays first and the music fades.
Someone wants to see the club before buying — the admin issues a code, the guest walks in alone and the visit goes to the log.
Abay412,000 ₸
North186,500 ₸
South254,000 ₸
Total852,500 ₸
Memberships, classes or products — through the club’s fiscal till. Shift summary, X and Z reports for every club — from the console, no trip needed.
AAlina K.watched the gym · Central
YYerlan M.opened Entry 1 · North
SSaule T.guest code · South
Cameras are available any time, but every view, manual opening and pass is logged with author and time. Security rules flag anything suspicious.
Most chat questions are answered by the AI assistant. Only what truly needs a person reaches one — that’s why a single admin can cover several clubs.
Cameras above the turnstiles of every club on one screen. You see the whole evening rush at once, not club by club.
Who got in, who was turned away and why — for every club, in real time. The admin sees the reason before the member even picks up the handset.
From the chat or the member profile: the admin’s phone rings first, then the member’s. The call is saved to recordings as outgoing.
Every handset call is recorded. Replay a disputed conversation or read its transcript right from the call card.
Apply an approved freeze, extend autopay periods, send a debt link — no call to accounting, no trip to the club.
Help point
Every club has a help point at the entrance: an auto-dial handset and a kiosk-mode tablet with a front camera. Members don’t need a number or a button — they pick up and the call is already in the shared queue. Any other handset in the club works too; the screen is optional.
Permissions
Remote control of a club without limits is a risk. Permissions are granted per action and per club: one admin sells and takes calls, another also closes shifts, a third sees only their district.
Network
A new club doesn’t need a new front-desk shift: it shows up as a tile on the console and its handset joins the shared queue. Admins across the network cover for each other with no handover, because they all see the same thing.
Autonomous club
North club: picks up the handset at the turnstile — the QR won’t work.
The North tile lights up: sees the member and the reason in the feed — a missed payment. Sends a debt link.
Pays by phone and walks in.
Central club: lets a guest in for a tour with a code; the pass goes to the log.
South club: asks over the speakers to put dumbbells back on the rack.
Central club: sells a membership to a newcomer by link while they wait at the handset.
Closes the till shifts of every club with Z reports.
The help point is installed once; after that the club is run remotely.
An auto-dial handset and a tablet screen with a camera by the turnstile.
We connect the club’s cameras, turnstiles and doors to the console.
The club’s fiscal register, plus the Club agent for music and voice in the gym.
Who sells, who opens gates, who closes shifts — and in which clubs.
Several at once — it depends on member traffic. The AI assistant handles most questions in chat, and calls from every club arrive in one queue, so the admin only deals with what really needs a person.
The call joins the shared queue, and the help point screen shows the member they are being connected. The first admin in the network to free up answers.
The member buys in the app or via a link the online admin sends them on WhatsApp, and walks in as soon as the payment clears. Sales can also go through the club terminal.
Yes, the club cameras are available from the console at any time. Every view is logged: who watched and when.
Permissions to open gates, sell and close shifts are granted separately. Every manual opening and guest pass is logged with a reason and a camera frame, and the Security module’s rules flag suspicious actions.
Let them speak their own language — Kazakh, English, Chinese, Hindi or another. The admin picks it with a button in the call card and answers in Russian, while live translation runs as text on the console and the terminal screen.
In 30 minutes we walk through the member journey from buying a membership to entering the club, and quote a price for your club.