Members register in the app, buy and walk in on their own — the profile fills up as they go. Staff open it and see everything: memberships, debts, visits, lockers, AI assistant chats, calls and signed documents. Segments and concessions control prices and messaging.
Core Included in every plan
Live profile
The member buys, walks in, chats and signs — every event lands in the feed, the numbers update, and a problem rises to the top with a button to fix it.
Now
The member hasn’t done anything yet
I’m away on a work trip for two weeks. Can I freeze my membership?
Yes, with a request. Here’s the link — fill it in and sign with your digital signature on your phone, it takes a couple of minutes.
Member base
Type two characters and the profile is already in the results. Usernames are shared by members, trainers and staff.
By hand, from a file, by request or by a journey. A segment unlocks its own plans and works as a messaging condition.
4,790 phone numbers loaded
22 with errors — skipped
Roll backA CSV from your old software loads in chunks of 500 rows. Phones are checked, and the import can be rolled back.
Not one long table but task tabs with counters.
The member uploads a document via link, staff approve it — the concession price applies immediately.
Online admin
Each role gets its own screens and actions. Money, doors and blocks are separate permissions.
Every change is logged with author and time. Disputes are settled on facts.
Close club and app access using a list of reasons. A blocked member’s phone won’t get a trial from a new account.
Revoke access from a lost phone, see the sign-in code that was sent, move an account to a new number.
The member gets a photo link and their face is enrolled on terminals. The list shows whose enrolment failed.
Issue manually, freeze, transfer or switch club — with remaining freezes and re-registrations in view.
Guest passes on a membership and parental consent for children’s classes — in the same profile.
A journey sets a task to call or check — staff open it together with the member’s profile.
Member list
The member list opens as task-based tabs, not one long table. Counters show how many people are in each group, and filters narrow it down.
History
Below the profile header sits the history, split by section. Nothing to hunt for across different tools: each tab opens a record in full detail.
Conversations
WhatsApp, in-app chat and calls are tied to the member. The operator sees what the AI assistant already said and picks up where it left off.
Autonomous club
Uploads a CSV from the old software into an “Old base” segment — 4,812 rows in chunks of 500.
Checks phone numbers: skips 22 bad rows, the rest are ready for messaging.
A journey invites the segment back with a plan only its members can see.
Signs up in the app with the same phone — and gets the existing profile, not a duplicate.
Buys on the segment’s plan — the payment and receipt land in the profile.
Sees in the profile that the member came back from the old base and replies in chat with full context.
Moving your database and setting up access takes a day.
Upload a CSV from your old software into a segment — members are ready for messaging right away.
Give each role its own set of screens and actions.
Set up concession and corporate groups and their plans.
From then on profiles fill themselves: purchases, visits, chats, documents.
With a CSV file: phone numbers and names load into a chosen segment in chunks, so a large file won’t stall the system. A failed import can be rolled back in full.
No. When an imported member registers in the app, they get their existing profile rather than a new one.
Only those whose role allows it. Permissions are granted per screen and action, and changes are logged.
Yes. Members register and buy on their own, and the online admin opens profiles remotely from chat or the console.
Create a segment and attach a plan to it — only segment members will see it. Concession holders can join by submitting a document via link.
In 30 minutes we walk through the member journey from buying a membership to entering the club, and quote a price for your club.