The life of a call

From the first ring to AI review —
every call in plain sight

A call from the entrance handset, from a chat or from the voice AI follows its route, is heard, translated, recorded — and turns itself into a card: topic, outcome, flags and script.

Handset · Abay club · entrance

00:00 Waiting

REC

Live translated captions

The conversation will appear here

Features

Calls that
don’t get lost

Abay club · entrance Satpayev club · gym Gagarin club · entrance App · support

Online admin

wait 0:08

Every call in one queue

Entrance handsets in every club and the support button in the app reach the online admin. Each handset is tied to its club.

1 · Your phone ringsext. 104

2 · Connecting the client+7 701 ••• 12 34 · club number

One-click calling

A button in the chat or client card: the operator’s phone rings first, then the client’s. The client sees the club’s number.

Prices and promosFreezeRefundInstallments and debtEntry, key, turnstileTrial sessionCleanlinessLost and foundApp and loginComplaintTrainersOpening hours +10

22 topics, closed lists

AI assigns every call a topic and outcome from closed lists — so reports don’t fall apart into synonyms.

Abay club02:14

Satpayev club04:51 Didn’t offer to buy

App01:37

Needs attention 2

Flags surface problems

A harsh tone, an off-price promise, “didn’t offer to buy” — such calls show up at once in “Needs attention”.

83%

Greeted
Found the need
Made an offer
Handled objection
Agreed next step
Said goodbye

Call script

From the transcript, AI ticks off the script steps and scores how closely the operator follows it.

freeze

Abay clubFreezeOctober

12:40Client wants to freeze during a business trip 03:12

10:05Extending a freeze after illness 01:58

yesterdayHow to freeze in the app 02:21

Any call, found

Search by summary and number, filter by club, topic and flag. The recording is right there, with a transcript by speaker.

PointAnsweredMissedWaitRepeat

Abay · entrance 96% 2 0:08

Satpayev · gym 91% 5 0:14

Gagarin · entrance 98% 1 0:06 —

App 94% 3 0:11

Report by club and handset

Answered, missed, wait time and average call for every point. A repeat call from the same handset within 15 minutes is shown separately.

Client’s language

ҚазақшаEnglish中文हिन्दी 50+ more languages

Handset screen

Аударма қосулы. Сөйлеміңізді толық айтыңыз да, жауапты осы экраннан күтіңіз.

Тыңдап тұрмыз…

Translation is on. Say your whole sentence, then wait for the reply on this screen.

Listening…

翻译已开启。请把整句话说完，然后在此屏幕上等待回复。

正在听…

अनुवाद चालू है। अपना पूरा वाक्य बोलें और इस स्क्रीन पर जवाब की प्रतीक्षा करें।

सुन रहे हैं…

Live call translation with captions

The operator picks the client’s language during the call and reads the translation, while the client sees the reply in their language on the handset screen. A status line tells them when to speak and when to wait.

Calls from every club in one queue

Every conversation recorded and searchable

The gist of a call without listening

What else telephony does

Help at the door, no front desk

The online admin hears the client on the handset, sees the club on camera and opens the gate remotely.

Calls in the client’s history

Outgoing calls land in the client’s history — next to chats, purchases and visits.

Staff extensions

An extension is tied to an employee, and an operator’s desktop and mobile numbers count as one person.

Access by permission

Only staff with call access can listen to recordings. Calling from chat and exporting calls are separate permissions.

Retention

Recordings are kept for 90 days by default and transcripts for a year, then deleted automatically. Periods are configurable.

No load on the PBX

The PBX sends recordings itself once a minute; transcription and review run on the S89Core side.

Click-to-call

Call a member without leaving the chat

A button in the chat or member card places a call through the club PBX: the online admin's phone rings first, then the member's number. The conversation is recorded and logged like any other.

The operator enters their extension once — the browser remembers it
Works for WhatsApp contacts without a member card too
PBX silent for 30 seconds — the operator sees it immediately
Calling rights are granted to staff separately

Clubs without a front desk

A handset and a screen instead of reception

A member picks up the help handset and the call goes into the online admin queue. On the screen by the handset, the member sees the operator; the operator sees the club on camera, opens the gate and solves the issue remotely.

Each handset is tied to a club in the club card
A repeat call from the same handset within 15 minutes is flagged
Missed calls, wait time and duration by club and handset
Live subtitle translation into Kazakh, English and other languages

A handset and a screen instead of reception

AI calls

A voice AI calls with a brief from a journey

A marketer describes the call in plain words, and the system turns it into a brief and a list of questions. The AI calls within the set hours, talks to the member and returns the answers, recording and transcript. The journey then continues down “reached” or “not reached”.

AI calls have their own tab next to PBX calls
Test calls are hidden from the report
The call reaches the member's phone from the club number

01 Brief The call idea becomes a brief, questions and an opening line

02 Knows the member Memberships, last visit and the data they entered the journey with

03 Dialling Up to three attempts at intervals, only within the node's hours

04 Lines A cap on simultaneous calls to match PBX capacity

05 Result Answers, recording, transcript, “asked not to be called again”

06 Test call To your own number with a chosen member's data

07 Safeguard Voice down — no calls are dialled and an alert fires

Autonomous club

How calls are handled without a call centre

07:20
Client
Picks up the handset by the turnstile: “My QR code won't work.”
07:20
Online admin
Answers from anywhere, sees the club on camera and opens the gate.
07:24
AI analyst
Transcribes the call and fills in the card: topic “Entry, keys, turnstile”, outcome “Resolved”.
12:00
Online admin
Calls a member from the chat in one click to clarify refund details.
15:00
AI assistant
Calls a member from a journey to ask how the trainer trial went.
15:04
System
Moves the journey down the “reached” branch; the member's answers are in the call card.
18:00
Owner
Opens “Needs attention”: two calls flagged “no offer made”.

How it works

We connect your PBX — calls work as before, but now they show up in the system.

01
Connect
We link the system to the club PBX and the help handsets in clubs.
02
Call
The online admin calls from the chat or takes an inbound call from the shared queue.
03
Record
The conversation is saved and transcribed.
04
Review
AI fills in the call card, and problem calls show up right away.

Also included

Inbound, outbound and internal calls in one log
Summary: answered, missed, wait time, average call
Report by club and handset
Outbound calls in the member history
Extensions linked to staff members
An operator's desktop and mobile extensions count as one
Re-transcribe a recording
“Reviewed” mark and call notes
AI calls: reached, attempts, answers, recordings
Recordings deleted after the retention period
Export behind a separate permission
Live subtitle translation

Questions about the module

Will our current PBX work?

Any IP PBX with SIP support will do. We'll check the exact model and settings during the demo.

Won't the PBX get overloaded?

No. The PBX sends recordings to the system once a minute; the heavy processing runs on our side.

How do we turn on AI calls?

We enable them separately and test them with the club on real calls.

Who can hear the recordings?

Only staff with call access. Exporting requires a separate permission.

Do we need a separate number for the app?

No. Calls from the app and from club handsets land in the same online admin queue.

Every call —
recorded and reviewed

From the first ring to AI review —
every call in plain sight

Calls that
don’t get lost

Every call in one queue

One-click calling

22 topics, closed lists

Flags surface problems

Call script

Any call, found

Report by club and handset

Live call translation with captions

What else telephony does

Help at the door, no front desk

Calls in the client’s history

Staff extensions

Access by permission

Retention

No load on the PBX

Call a member without leaving the chat

A handset and a screen instead of reception

A voice AI calls with a brief from a journey

How calls are handled without a call centre

How it works

Connect

Call

Record

Review

Also included

Questions about the module

Works together with

See the system on your own club

Thank you, we have your request

Every call — recorded and reviewed

From the first ring to AI review — every call in plain sight

Calls that don’t get lost

Every call in one queue

One-click calling

22 topics, closed lists

Flags surface problems

Call script

Any call, found

Report by club and handset

Live call translation with captions

What else telephony does

Help at the door, no front desk

Calls in the client’s history

Staff extensions

Access by permission

Retention

No load on the PBX

Call a member without leaving the chat

A handset and a screen instead of reception

A voice AI calls with a brief from a journey

How calls are handled without a call centre

How it works

Connect

Call

Record

Review

Also included

Questions about the module

Works together with

See the system on your own club

Thank you, we have your request

Every call —
recorded and reviewed

From the first ring to AI review —
every call in plain sight

Calls that
don’t get lost